FAQ

Asset Location and Recovery Service?

This allows authorized customers in your company (dispatchers, drivers and managers) to precisely track mobile and fixed assets – cars, vans or trucks, heavy equipment, and marine assets for example – for improved scheduling and route planning. What makes this possible is an onboard tracking and communication device. This small box collects GPS position data and calculates speed, then transmits all data to our servers over the GPRS network. Our web-based solution offers unique utility and convenience. No additional hardware or software is needed at your office. All it takes is Internet access with common web browsers.

Can I install GPS tracer without my drivers knowing?

The answer is “yes!” A good installation is virtually undetectable by a vehicle user. However Legally by law the driver needs to be informed as requested by European law.

What is involved in maintaining the system?

There is no maintenance required. Once the GPS tracking device is installed, you are on your way to increased efficiency and productivity.

What is GPS Technology?

Global Positioning System (GPS) is comprised of 24 U.S. government owned satellites that circle 12,000 miles above the earth, twice a day in precise orbits, so that several are always in view from any position. The system is designed to provide worldwide positioning services with an accuracy ranging from 10 to 15 meters. Instant location information enables users to ascertain exactly where their vehicles or assets are at anytime, anywhere in the world. Due to minor timing errors and satellite orbit errors, however, more precise accuracies are unattainable with standard GPS. Atmospheric conditions can also affect GPS signals and their arrival time on Earth. There are two GPS services in operation: – Precise Position Service (PPS): This service is used by the U.S. Department of Defense and authorized associates for security purposes. – Standard Positioning Service (SPS): This service is available at no charge to all worldwide civilian users. Initially designed as a military system by the U.S. Department of Defense to improve tracking capabilities of its targets, GPS has developed into a worldwide utility with multi-use services�from stand alone applications to integrated, more embedded ones. Every manmade innovation from cars and planes and ships down to cell phones and wristwatches can be outfitted with GPS technology. Over the last decade, increased numbers of emergency, business and even family vehicles carry GPS devices and systems for their various tracking needs.

What Is GPS Tracking?

A GPS tracking unit is a device that uses the Global Positioning System to determine the precise location of a vehicle, person or other asset to which it is attached and to record the position of the asset at regular intervals. GPS systems record the velocity, direction and duration of time in which the object remains stationary. Among the many uses for the GPS tracker are: – Vehicle tracking – Fleet tracking – Asset tracking

What information is transmitted by the GPS Telematics unit?

Recorded data various for each client’s needs. Data normally consists of the following information: – Date – Time – Location – Speed – Direction of travel – Temperature readings

What if my driver speeds or goes outside the geofence and I am not at my computer?

Alerts can be received in real time and email notifications as well as user reports at your disposal whenever needed. Alerts such as speed, geofence in and out, high or low temperature readings are just to name a few.

How will my employees react to deploying such a service?

TrackSmart Telematics’ Fleet Management System was not designed as a “big brother” service. It was designed to provide the business owner and manager with an accurate measurement of fleet efficiency and productivity. It is difficult to improve what you cannot measure. Increases in productivity result in job security with a stronger company. Now your company will have the opportunity to catch your drivers doing something right. You can justify raises due to increased productivity. You can initiate a take home vehicle policy since abuse of company vehicles can easily be spotted. Having a positive, up-front approach to the monitoring of your vehicles will alleviate potential problems with your drivers.

How TrackSmart Telematics can help you?

You might be asking yourself what the benefits of GPS tracking systems are for you as a business owner as well as the obvious advantages for your dispatching or fleet management staff. What you should know is that the implementation of a GPS tracking system has a variety of features that have a positive effect on many other departments and divisions. Any business that has a fleet of vehicles, shipping, limousines, taxis, or construction equipment would benefit from the installation of GPS tracking devices. Not only are they extremely useful for vehicle tracking, they can be used as a people locator. GPS uses a network of 24 satellites in staggered orbits around the Earth. At any time, from any location on the planet, four of these satellites are “visible” — capable of receiving and sending signals. This means tracking devices can by used at any moment in time for vehicle tracking or as a people locator to track staff. Once the unit is installed, it will communicate with the satellites and transmit the following information: latitude, longitude, altitude, date & time. The location data is transmitted via GPRS to the database where it is translated and placed on a street map to be viewed by you in your account. The process repeats as the receiver moves and the unit constantly updates the information. If there is a vehicle tracking unit in a fleet of taxicabs, for example, the central dispatcher can monitor each vehicle’s location, stop time, route taken and speed. An even more critical application would be to have these GPS units installed in a fleet of ambulances or police patrol cars. Another extremely important application for GPS involves tracking stolen vehicles. With tracking devices installed, vehicles can be rapidly located and recovered, often within minutes of the theft. GPS vehicle tracking devices can also be found on boats, planes, movie-making gear and laptop computers. GPS technology has unlimited benefits and uses. No matter how small or large, a company only stands to profit by using the type of technology that GPS tracking. Accounting Your accounting department will benefit from the use of reports generated from your website, not to mention the huge plus of cutting back on fuel consumption and overtime. Even the vehicles benefit from lower mileage and increased data on required maintenance. Dispatch – A GPS tracking system will make it possible for dispatchers to send drivers to an increased number of jobs without the cost of hiring more drivers or purchasing more vehicles. Routing becomes easier and clearer resulting in increased accuracy, lower fuel consumption, less wear and tear on your vehicles, and so much more. The advantages to your dispatchers are valuable and immediate. Drivers – Your drivers can supplement their work orders by verifying their time spent at appointments and job sites. This offers them a reliable way to track their progress and protects them (and you!) against customer complaints. A GPS tracking system will provide all the details necessary to show time of arrival, time spent at a site, and more! Sales – Clearer routing will promote the idea of increased sales by making it to more appointments throughout the course of a work day, increasing their volume and your bottom line. You will become knowledgeable in demonstrating ways that clients benefit, and your sales staff and their productivity can be monitored by your GPS tracking system. Management – Increased efficiency saves time and money, which results in a larger return on your investment. Your customers will benefit from up to the minute information. These improve the image of your company and increase your customer base, too!

How often does the GPS system locate my vehicle?

Your vehicle is located as quickly as GPS location is read and able to transmit back to the main server. This can vary from seconds to a minute or 3 (Depending on the service you purchase). Sometimes your vehicle will be out of GPRS coverage but you will still receive these locations when your vehicle comes back into coverage. However, there may be times when your device is hidden from GPS satellites so you will miss these locations but that should be infrequent due to undercover parking or hidden from satellite view.

How much will GPS vehicle tracking cost?

We have several plans to suit your needs. With a carefully chosen plan you will have a low fixed monthly price to track your vehicle.

How does the system work?

It is a wireless communication hardware, paired with Internet-based asset Location Services, providing near real-time asset tracking and fleet management tools for all of your company’s vehicles, fleets, mobile and fixed assets. The powerful combination of proven technologies includes GPS (Global Positioning System) and easy-to-use, web-based location mapping software. Customers may track vehicles day or night via the web platform. Customers can locate a vehicle’s present position, see the vehicle’s historical path, and monitor its speed and direction. One may be notified of excessive speeds, vehicle leaving constraint regions or triggered alarms. Customers can choose from numerous print-ready reports, including vehicle event logs, engine hours, idle time and customer stop reports. Benefits include improved customer service, increased productivity through better vehicle scheduling, plus enhanced driver safety and asset protection. Dependable and affordably priced, the system will help your company improve customer service, safeguard drivers, monitor asset usage and increase productivity.

How does GPS work?

GPS stands for Global Positioning System. The GPS receiver has a small antenna that receives signals from a constellation of GPS satellites. Using the timing of signal reception from multiple satellites, the receiver calculates its own position and speed. The receiver actually is a combination of a GPS receiver and a GPRS data modem. The radio transmits GPS-calculated positions back over a satellite network. Location and course data is then uploaded to our servers.  Authorized customers can monitor vehicle movement on maps and reports displaying route information, stop location/duration and other valuable information. Our solution requires no up-front investment in servers or software, so the service is equally cost-effective for one vehicle to one thousand vehicles! The hardware consists of a small module installed in each mobile or fixed asset you want to monitor. Negligible power, drawn from the vehicle’s own electrical system, is used. Software is a secure suite of web pages accessible to authorized customers only, available on any PC. No other hardware or software is required. The system is effectively real-time. The in-vehicle unit transmits GPS position data to the servers, which in turn updates your display on the web system. Updates are transmitted at standard intervals.  This provides timely location updates, while avoiding the data-overload problems that come with continuous position updates. Only authorized customers with correct user names and passwords can view asset information. Reports allow you to view archived vehicle position and history (path) information from maps.  Reports also offer great flexibility in presenting vehicle history. You can report on activity from any part of the archive for any tracked assets. All reports can be printed as well as viewed online. You can also download report data for further analysis or distribution. Enhance customer service

– Provide better-estimated arrival times.

– Improve on-time delivery by rerouting vehicles.

– Resolve disputes when delivery times are questioned.

– Improve productivity.

– Monitor and optimize vehicle customer stops.

– Check for on-route compliance.

– Conduct post-route analysis to improve scheduling.

– Safeguard drivers and protect vehicle assets.

– Track driver safety by monitoring vehicle speed and travel patterns.

– Monitor vehicle use during and after work hours.

Benefits include improved customer service, increased productivity through better scheduling, as well as enhanced driver safety and asset protection.

How Accurate are the Speed and Geofence Alerts?

The device reports its location every 1, 2, or 5 minutes while in motion. The reported speed is the speed when the location is taken so you will receive a speed alert if your driver is speeding at the instant of the location. The smaller the location interval the smaller the interval your driver can speed without detection. Similarly, with geofence alerts, the entry or exit of a geofence is determined when a location is taken. The smaller the time interval between locations means the sooner you will know when a driver has entered or exited a geofence.